Cancellation & Refund Policy
Last Updated: July 9, 2026
1. Overview
This Cancellation & Refund Policy explains when a recharge request can be cancelled, and when and how refunds are issued for recharge transactions made through BillBoss.
2. Cancellation
You may cancel a recharge request at any point before completing payment, simply by closing the app or page — no amount is charged until payment is confirmed. Once a payment is successfully completed, the recharge is processed instantly and cannot be cancelled. If a completed recharge subsequently fails to deliver, see the Refund sections below.
3. Eligible Refund Scenarios
You are eligible for a refund if: (a) your recharge transaction failed but the amount was debited; (b) a duplicate transaction was processed for the same recharge; (c) the recharge amount was charged but not credited to the intended mobile number or DTH account within a reasonable time.
4. Non-Refundable Scenarios
Refunds will not be issued for: (a) successfully processed and delivered recharges; (b) incorrect mobile number, operator, or DTH account details entered by the user; (c) delays caused by the operator's or DTH provider's own systems, once the recharge has been successfully delivered.
5. Refund Process
Eligible refund amounts are credited back to the original payment method used, typically within 5-7 working days of the issue being verified.
6. How to Request a Refund
To request a cancellation-related refund, email Support@billboss.info with your transaction details (date, amount, mobile/DTH number, and transaction ID if available). Our team will review and respond within 2 business days.
7. Contact Us
For any cancellation or refund-related queries, reach us at Support@billboss.info.